How to add Catalog item variable to watch list?

[Rajyalakshmi]

Hi Team,

 i need to add catalog item variable which contains user email to the watch list ,could you please suggest how i can achieve this ?

[Dr Atul G- LNG]

Hi @Rajyalakshmi 

https://www.servicenow.com/community/itsm-forum/populate-the-watch-list-field-from-a-variable-that-i...

https://www.servicenow.com/community/developer-forum/want-to-add-watch-list-in-catalog-item/m-p/2641...

[Ankur Bawiskar · Accepted solution]

@Rajyalakshmi 

so you want to update watch_list of RITM with the value from catalog item variable?

if yes then you can do this in multiple ways

1) flow designer

-> if you are using flow for your catalog item, then you can set the watch list using "Update Record" flow action using value from "Get Catalog Variables" flow action

OR

2) workflow

-> if you are using workflow then you can use run script in your workflow, something like this

current.watch_list = current.variables.variableName;

OR

3) after insert business rule on RITM table

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
current.watch_list = current.variables.variableName;
current.setWorkflow(false);
current.update();

})(current, previous);

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