How to add catalog item variables to a custom email that i want to send to a group of users after my request is approved.

abcmh · ‎05-10-2017

I have a catalog item that as a workflow associated with it. Once the request is approved by the approvers, an email notification needs to be sent out to a group of users.

This email should contain the request details as it is being sent to users who are external to the organization. So i cannot send them a link to the catalog item record .

So i want to populate the email body with the variables from the request.

So i have created a Email Template, Notification and an event which is fired after the request is approved.

I want to a mail script that will let me include the variables to the body of the email that will be sent out.

I tried to add a mail script but i wasn't able to link it to the Template or call it anywhere in the notification or template.

Any suggestions?

Thanks..

SanjivMeher · ‎05-10-2017

All the mailscripts are stored in notification email script module. You can print the variables in format current.variables.variable_name as shown below

Then you can call email script from notification using below format

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

SanjivMeher · ‎05-10-2017

There is a checkbox in Email Script - Newlines to HTML. Mark it true and it should work fine.

Please mark this response as correct or helpful if it assisted you with your question.

SanjivMeher · ‎05-10-2017

There is a checkbox in Email Script - Newlines to HTML. Mark it true and it should work fine.

Please mark this response as correct or helpful if it assisted you with your question.