How to add clickable hyperlink in the worknotes/ comments

[mounika7675]

Hi,

I have a requirement.

In the Work Notes or Comments field, if a user enters any URL or website link, it should automatically appear as a clickable hyperlink.

This requirement should apply to any record type, such as Incident, Problem, and others.

Sometimes users may enter descriptive text along with the URL. In such cases, only the URL portion should be identified and rendered as a clickable hyperlink.

The URL can belong to any website, such as Workday, Jira, or any other external or internal application.

Need help in this please.

Thanks in advance 🙂 

[Tanushree Maiti]

Hi mounika7675

Update  worknote/comments for your ticket as follows to make your worknote/comment hyperlink.

current.work_notes = 'Incident [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=incident.do?sys_id='+sysID+'" target="_blank">INC_number</a>[/code] has been updated.';

 Ref: How to create a working links in the comments or worknotes in the activity stream. - Support and Tro...

[mounika7675]

@Tanushree Maiti 

As mentioned the url could be anything, not just limited to servicenow 

This doesn't serve the purpose 

[Tanushree Maiti]

You formed the url with the sample tag as per your requirement.

[Ankur Bawiskar]

@mounika7675 

work notes/comments are journal fields so not possible to add hyperlink directly

but with script you can add link but it's difficult to identify the URL portion

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