How to add clickable link from Flow Designer to Task associated to incident

[melsarrazin]

When a task is closed, a note with some details will be added to the parent incident. I am trying to add a link to the parent incident work notes that when clicked, will take the user directly to the task. 

I have searched through Community and have found a few ideas but nothing has worked. 

Any additional ideas are greatly appreciated.

[Swapna Abburi]

@melsarrazin 

looks like code tags may not function as expected in scoped applications. They work fine in global scope.

[Ankur Bawiskar]

@melsarrazin 

check my blog and you can enhance it for work notes

ServiceNow Flow Designer: Adding Record Link in "Send Email" flow action

it worked fine for me, see below and it added link in work notes.

I am in global scope, that should not be an issue

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SuyashJ41731830]

Hi
@melsarrazin 
Business Rule

(function executeRule(current, previous /*null when async*/) {

// Check if there is a parent record (assumes field is named 'parent')
if (!current.parent) {
return;
}

var parent = new GlideRecord('incident');
if (parent.get(current.parent)) {
// Create a link to the current task
var taskLink = gs.getProperty('glide.servlet.uri') + current.getLink(true);

var message = 'Child Task "' + current.number + '" has been closed. View it here: ' + taskLink;

parent.work_notes = message;
parent.update(); // This adds to the work notes
}

})(current, previous);
Regards,
Suyash

[Ankur Bawiskar]

@melsarrazin 

the reason it's coming as text and not link is that you are placing the flow variable in work notes

although link is there in that flow variable it's considering it as text

what you can do is -> use inline f(x) script here and form the link there itself rather than using flow variable

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@melsarrazin 

Hope you are doing good.

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