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07-13-2022 09:53 PM
Hello ,
We have this comments field which is of Journal input type on form, with this field we communicate with end users, Currently this field is not useful to send clickable links, just the text could be sent but sometimes we would need to send the end users Links/URLs which are clickable.
How to achieve this with out the need to create a new field for URLs as we are not supposed to create any new fields due to license issues?
Thanks,
Spandana.
Solved! Go to Solution.
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07-13-2022 09:55 PM
Hi,
you need to wrap the html tag within [code][/code]
Example
current.comments = [code]<a href="https://google.com" target="_blank">Google</a>[/code];
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-13-2022 09:55 PM
Hi,
you need to wrap the html tag within [code][/code]
Example
current.comments = [code]<a href="https://google.com" target="_blank">Google</a>[/code];
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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07-13-2022 09:56 PM
Hey,
You can refer to below article to achieve the same:
insert hyperlink in additional comments
Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
Aman Kumar
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07-13-2022 10:29 PM
Hi
I'm sorry if this is noob, but we are not adding links embedded in code, we do it randomly just when we need to communicate with them, so my question here is do we need to wrap the html tag within [code][/code] everytime we randomly send links?
or is there any way I can do it like if in my comments contains 'https://' or 'www' or '.com' etc, then it gets appended with these tags?
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07-13-2022 10:33 PM
Hi,
you can write that logic to check if comments contains https:// or www etc
But that would be a tedious task
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader