How to add current instance + dynamic field to href link

[Alon Grod]

Hi,

I have an email notification on the incident table with a button when clicked it should send to the portal. 

current link (without dynamic instance and dynamic sys_id):

href="http://68.513.116.115:22222/esc?id=ticket&table=incident&sys_id=2097213cc8fc211020d26a4e3d8eeb6f"

required link (need to adjust syntax):

current logged in user instance + /esc?id=ticket&table=incident&sys_id= + dynamic field sys_id ${sys_id}

how can i achieve that?

[Alon Grod]

@Amarjeet Pal 

hi it's not working.

source code:

 

this is what I'm getting:

http://68.219.116.115:16000/gs.getProperty%28'glide.servlet.uri'%29+/esc?id=ticket&table=incident&sy...

[Amarjeet Pal]

Hello @Alon Grod ,

the same thing was mentioned by me yesterday itself no need of using gs property ,OOTB it redirects you to the logged in instance .

Great you got the output as expected.

Mark Helpful if you find my post relevant.

Thanks

[Ashley]

Hi Alon,

I hope you're doing well,

Have a look at your system properties, you should have one called "instance_name" so you can add:

gs.getProperty('Instance name'); as part of the url i.e. 

href="https://"+gs.getProperty('Instance name')+".service-now.com/esc?id=ticket&table=incident&sys_id=209...";

Kind Regards

Ashley

[Alon Grod]

@Ashley 

hi it's not working.

source code:

 

this is what I'm getting:

http://68.219.116.115:16000/gs.getProperty%28'glide.servlet.uri'%29+/esc?id=ticket&table=incident&sy...

[shivangi k]

Hi @Alon Grod ,

You can use below mentioned function to get instance name dynamically.

gs.getProperty('instance_name')

Please mark helpful if it helped you.

Regards,