How to add current instance + dynamic field to href link

[Alon Grod]

Hi,

I have an email notification on the incident table with a button when clicked it should send to the portal. 

current link (without dynamic instance and dynamic sys_id):

href="http://68.513.116.115:22222/esc?id=ticket&table=incident&sys_id=2097213cc8fc211020d26a4e3d8eeb6f"

required link (need to adjust syntax):

current logged in user instance + /esc?id=ticket&table=incident&sys_id= + dynamic field sys_id ${sys_id}

how can i achieve that?

[Basheer]

Hi @Alon Grod 

var instanceURL = gs.getProperty('glide.servlet.uri');//this property has the url for your instance
var url = instanceURL+"/esc?id=ticket&table=incident&sys_id=" + dynamic field sys_id ${sys_id}
You can use this url variable in your href

[Alon Grod]

hi it's not working.

source code:

 

this is what I'm getting:

http://68.219.116.115:16000/gs.getProperty%28'glide.servlet.uri'%29+/esc?id=ticket&table=incident&sy...

[Alon Grod]

@Basheer 

[Alon Grod]

@Basheer 

hi but im not using email script im using the source code option.

[Shashank_18]

Hi Alon,

use below code:

href = gs.getProperty('glide.servlet.uri')+ /esc?id=ticket&table=incident&sys_id= + dynamic field sys_id ${sys_id}

This property "gs.getProperty('glide.servlet.uri')" holds the value of URI which will be your instance name.

Hope this will resolve your issue.

Thanks !