How to add dynamic record link (“click here”) in Flow Designer email body?

[Sirri]

Hi Team,

I am currently working on a Flow Designer notification (Send Email action) triggered from an Incident flow.

I have a requirement to include a clickable link in the email body, where the text should appear as “click here”, and it should dynamically open the respective Incident record.

✅ Requirement:

• Text should display as: click here
• On clicking it, the current Incident record should open
• The link must be dynamic (based on sys_id)
  Please can anyone can explain with what i need to do exactly in my case.

[yashkamde · Accepted solution]

Hello @Sirri ,

You can use this approach :

1. Create a Flow Variable

• Type: String
• Name: Link
• Value:

  <a href="/nav_to.do?uri=incident.do?sys_id=<dataPILL sys_id>">click here</a>

• Replace your_table and yourRecord.sys_id with the appropriate table name and dynamic data pill

2. Set the Variable
Use the "Set Flow Variables" action to populate this variable dynamically using the record's sys_id.

3. Insert into Email
In the Send Email action:

• Switch the body to HTML mode.
• Insert the variable like this:Please review the record: @{LinkVariable}

Refer this for detailed understanding :
ServiceNow Flow Designer: Adding Record Link in "Send Email" flow action 

If my response helped mark as helpful and accept the solution.

[Sirri]

@yashkamde ,

Thank you Yash. I have tried both has been worked your solution & I have tried my self below solution both are working I have created the flow variable as per the below it is worked.

var url = gs.getProperty("glide.servlet.uri") +
fd_data.trigger.table_name + ".do?sys_id=" +
fd_data.trigger.current.sys_id;

var link = '<a href="' + url + '">here</a>';

return link;

Thanks once again.

[yashkamde]

glad my approach worked!

Also your flow variable solution with the link looks optimize and effective.

[Rakesh_M]

HI @Sirri ,

I would recommend using the Send Notification action instead of the Send Email action. Notifications provide more flexibility to customize the email content as per the requirement, and built-in variables like ${URI} or ${URI_REF} can be used more effectively for dynamic record links.

Additionally, you can also use Email Scripts for further customization and dynamic content handling.