How to add email signature of the sender to the email replying from "more option" of a ticket

[DushanthaB]

Hi all
I need to include the sender's email signature when a developer or support engineer replies to a ticket using the email option available under the "more" menu (represented by three dots) in the ticket's banner, as shown below.

 

Currently, replies are sent from the support email account, which is fine. What I need is a way to insert the sender's signature—as rich text—directly into the email body so that regardless of the developer who sends email, his email signature will be pasted into the body.

Can anyone advice me to accomplish this task

 

 

[Ankur Bawiskar · Accepted solution]

@DushanthaB 

you can configure email client template and add signature there

Take a look at article -  Email Client & Client Templates

Composing emails with quick messages

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@DushanthaB 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[DushanthaB]

hi @Ankur Bawiskar 
Is  there a way to isolate the script that produces the email I have mentioned above,

I checked the UI actions  defined on the Task and Request tables to find the specific UI action responsible for creating the email, but I couldn't locate any. there is an UI action called Email   , but it is defined on Assessment Metric Type [asmt_metric_type] table.

Next, I reviewed the Email Templates  where the subject is ${number} - ${short_description}, but I didn’t find a matching template.

Then, I checked the Email Client Templates  and found one using ${number} - ${short_description},

I am not sure if I am following the correct path.

[Ankur Bawiskar]

@DushanthaB 

the links I shared should help you.

Did you check that?

If my response helped please mark it correct and close the thread so that it benefits future readers.