How to add email signature of the sender to the email replying from "more option" of a ticket

DushanthaB · ‎03-03-2025

Hi all
I need to include the sender's email signature when a developer or support engineer replies to a ticket using the email option available under the "more" menu (represented by three dots) in the ticket's banner, as shown below.

Currently, replies are sent from the support email account, which is fine. What I need is a way to insert the sender's signature—as rich text—directly into the email body so that regardless of the developer who sends email, his email signature will be pasted into the body.

Can anyone advice me to accomplish this task

Ankur Bawiskar · ‎03-03-2025

@DushanthaB

you can configure email client template and add signature there

Take a look at article - Email Client & Client Templates

Composing emails with quick messages

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎03-03-2025

Hi @DushanthaB

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0951674

https://www.servicenow.com/community/developer-forum/signature-on-email-client/m-p/2251815

https://www.servicenow.com/community/itsm-forum/how-to-add-signature-or-template-while-replying-to-a...

credits: @Sagar Pagar

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