How to add fields under 'Ticket Fields detalis' in Service Portal

[Alon Grod]

Hi,

Is there any way to add field under this Tab without cloning the widget?

the page id is: csm_ticket&table=sn_customerservice_case

[Ankur Bawiskar]

@Alon Grod 

yes, you can update and show fields here

Standard Ticket Config -> Case table and info fields

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[Sneha KH]

Hello @Alon Grod ,

• Go to sn_customerservice_case.list

• Open any record.

• Go to form layout

• Check the view name. In portal, it usually uses: Service Portal

• Add your new field into that view layout.

• Save.