How to add fields under 'Ticket Fields detalis' in Service Portal

Alon Grod · 3 weeks ago

Hi,

Is there any way to add field under this Tab without cloning the widget?

the page id is: csm_ticket&table=sn_customerservice_case

Ankur Bawiskar · 3 weeks ago

yes, you can update and show fields here

Standard Ticket Config -> Case table and info fields

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

AndersBGS · 3 weeks ago

Hi @Alon Grod ,

As @Ankur Bawiskar already have mentioned, this is within the standard ticket configuration for the table in scope where fields are configured.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/