how to add Hyperlink in the Sp portal

devservicenow k · ‎10-19-2022

My Requirement is in SP portals

In ServiceCatalog-->can you help me--> create a New Enhancemet.

there I need to Add link , which should redirect to the KB Article,

how to do this?

ChrisBurks · ‎10-20-2022

More than likely it's how the link was constructed and where it's pointing to.

Remember the url is going to be different if the user is in the "back_end" or the Platform UI than it is if they are viewing from the Portal side.

If you need it to work in both environments then the simple solution is to create two variables with the order the same. Use a UI Policy or an onload Client Script to hide the one that shouldn't show depending upon the point of access.

View solution in original post

ChrisBurks · ‎10-19-2022

The screenshot attached didn't really show too much about where the link should appear. But there a couple of ways to do this off the top of my head.

1) Use a catalog variable of type Macro associated to custom widget. Use CSS to style it.

2) Use a custom widget or the HTML widget with the needed hyperlink and add to the page. Use CSS to style it.

devservicenow k · ‎10-19-2022

I need it to appear below short description

ChrisBurks · ‎10-19-2022

A variable type "Custom" (correction from my previous post. it used to be type macro)

Or

A variable type "Rich Text Label"

Use the order field to place it after the Short description

devservicenow k · ‎10-19-2022

will this take to the URL