How to add hyperlink to Email Notification?

lakshmidurga · ‎06-15-2016

I want to add hyperlink to Email Notification.

Your Incident INCxxxxxxxx has been registered.

If I click on INCxxxxxxxx it should redirect me to the Incident Page.

Please someone help me on this.

Thanks in advance.

Manik · ‎06-15-2016

HI Lakshmi,

We can use ${URI_REF} and hyperlink would be created for the display field of record which in this case would be Incident number.

THank's,

Manik

PS - Please mark as correct, helpful and like if it solves your problem

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lakshmidurga · ‎07-19-2016

Hi Paramveer,

Can you guide me on how to modify the script

Incident Number

: <mail_script>//template.print('<a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=incident.do?sys_id=' + current.sys_id + '"> ' + current.number+ ' </a>');

template.print(current.number);</mail_script>

Thanks in advance.

Swapnil Bhakar1 · ‎07-19-2016

Hi Lakshmi,

Use below -

Incident Number: ${URI_REF}

Regards,

Swapnil

lakshmidurga · ‎07-19-2016

Thank you for your quick response!