How to add interactive record number on REQ and vice versa

[sath]

Hi,

When we create a request from walk-up interaction record from workspace, how do we that request number to work notes of IMS record and how to add IMS record number to RITM? Please assist

[Srashti Sharma]

Hi,
To automate the process of linking request numbers from a Walk-Up Interaction record to the work notes of an Incident Management System (IMS) record and to add IMS record numbers to a Requested Item (RITM), you can use business rules or script includes in ServiceNow.

• Link Request Number to IMS Work Notes: Use a business rule to append the request number to the work notes of the IMS record.
• Add IMS Record Number to RITM: Use a business rule to update the RITM record with the IMS record number.

Thanks,
Srashti