How to add kb article in notification?

[Servicenow10]

hi 

i have 1 notification on incident table where i have to provide a link to kb article everytime this notification triggers.

so i wrote a email script and below is the code, but i only get the sys_id through it i want to print the content so how can i modify it to get results.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {

// Add your code here

var link = new GlideRecord("kb_knowledge");
link.addQuery("number", "KB0010002");
link.addQuery("sys_id","add9a529dbd7b344123655784a96199e");

template.print("<b>Article is</b>: <a href='" + gs.getProperty('glide.servlet.uri') + "kb_view.do?sys_kb_id=" + link.sys_id + "'>" + link.number + "</a><br/>");

})(current, template, email, email_action, event);

am getting the link in my notification email script but when i click it gives record not found also it shows:

Article is : undefined

thanks

[Bhagyashri Sort]

Are you facing issue in opening link for escape character?

Just try this one.

escape charter

[asifnoor · Accepted solution]

Hi,

you did not use link.query() and link.next() in your mail script because of which link.number is coming as undefined

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP