how to add knowledge icon next to short descrption

swathib
Mega Contributor

I want to add Knowledge icon beside short description on incident form.For this i have tried creating UI Macro and setted the UI macro in "Short description" Attribute field.

But it is not working...

Below is the UI Macro:

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<a id="${jvar_n}" onclick="searchKnow()">

<img src="bulb.png" width="17" height="20" title="${gs.getMessage('Search Knowledge')}" alt="${gs.getMessage(Search Knowledge')}"/>

</a>

<script>

function searchKnow() {

    var searchText = g_form.getValue('short_description');

    var url = 'kb_find.do?sysparm_search=' + escape(searchText);

  url += '%26sysparm_nameofstack=kbpop';

  url += '%26sysparm_kb_search_table=incident'; //This example runs on the Incident table. Edit the table name as necessary

  popupOpenStandard(url, "kb2task");

}

</script>

</j:jelly>

Can anyone help me??

6 REPLIES 6

Hi Rakesh,



Now it is working .....


Thankq


Hi Rakesh,



But after clicking the book icon beside short description URL's are redirecting to as below:(see the difference between custom URL's and OOB (kb_find and kb_view URL's)



find_real_file.png



Can you please suggest me how to get that redirection...Actually im checking the kb_find and kb_view ui pages..not able to understand...