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How to add new Dashboard Widget on SOW home page unlike 'incidents assigned to you'

Damayanti Sarod
Tera Guru

I want to add a new dashboard  widget to  Service Operations Workspace home screen that displays incidents where condition is :
Caller.VIP = true

PFA , SS for reference.

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@Damayanti Sarod 

the landing page renders the Platform Analytics Dashboard

So search the correct Platform Analytics Dashboard and rename the Data Visualization

-> search in platform analytics dashboard with name as Overview

-> then open the correct one and edit in correct scope and add new data visualization there, scope "Service Operations Workspace ITSM Common application"

AnkurBawiskar_0-1776692677792.png

 

 

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Damayanti Sarod 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi  @Ankur Bawiskar ,

I was able to achieve this.
However, the visualizations appear in one below other , while I need them seggregated by arrow, as highlighted in ss.

How can we achieve this?

 

DamayantiSarod_1-1777275348549.png

 

 

DamayantiSarod_0-1777275301936.png

 



 

 

@Damayanti Sarod 

the arrow comes because of screen resolution etc

It's platform thing.

Did you check on other browsers such as Firefox, Edge?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader