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How to add New state like preexecution in problem record and making it default

Sonalp2695
Tera Expert
 
1 ACCEPTED SOLUTION

Hi @Sonalp2695 

 

You need to make changes here

AGLearnNGrow_1-1708597409914.png

 

replace one with the Pending state value

AGLearnNGrow_2-1708597439800.png

 

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Good to know @Sonalp2695 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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