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02-13-2024 06:50 AM
Hi All,
For me when I login into PROD - Instance password and user id is not asking, it will automatically login. But when I try to login In Dev & QA instance User Id & Password is asking why this happing. Please let me know.
Thank you
Solved! Go to Solution.
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02-21-2024 08:33 AM
Hi @Sirri
The screen shot of property page only. May be try to repaid teh SSO plugin once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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02-13-2024 06:53 AM
Hi @Sirri ,
Please check SSO is enabled (or) not for all lower instances.
Thanks & Regards,
Sumanth Meda
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02-13-2024 06:59 AM
Hi @Sirri ,
Usually in Prod instances, you have SSO enabled, so when you enter the URL , it just takes you logged in.
So, check with your other team members if SSO is enabled for dev & QA too or not.
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02-13-2024 07:53 AM
Hi @Community Alums ,
Please let me know where It can check it is enabled or not.
Thank you
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02-14-2024 09:11 PM
Hi @Sirri ,
two ways to check which is coming in my mind :
1.
Look for Source Attribute in User Table generally its set with AD OU Details and if this value is set USER can not login using any local password.
refer below fields for your reference.
2.
On user table there is SSO Source field
By default SSO source is populated manually with the sys_id of the IDP that the user belongs to.
You can use that to distinguish