How to add OOB Approval and reject link in email notification

[Siddharth4]

Hi all,

We have created a notification for adding a new user in jira but we want to add an OOB approval and rejection link in notification template so that Approver don't have to login in the servicenow to approve or reject the request. But I'm unable to add the OOB link in the email template. 

Please help by providing the solution for the above issue.

Thanks

[Ahmmed Ali]

Hello,

Add below lines to your notification body to add approval and rejection option in email.

${mailto:mailto.approval}
${mailto:mailto.rejection}

Note: To show them as button, you need to add style in email body.

Thank you,

Ali

[Siddharth4]

Hi Ahmmed,

Thanks for your quick response but i already tried this script but it's not working. The link are coming on the notification but those links are not working 

Thanks