How to add "timer/stopwatch" for Events.

Arjun Reddy Yer
Tera Guru

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How Timer/Stopwatch can be added to the form so that when user open the ticket can able to see the remaining time for the ticket so that user can solve the ticket.

When User clicks on Publish button then Timer/Stopwatch needs to start.

Note: SLA's are not there can't configure

1 ACCEPTED SOLUTION

Hi,

Create a onDisplay BR on your table. and in the script add this code.

i assume Time left is a duration field. 

(function executeRule(current, previous /*null when async*/ ) {
    var gdt = new GlideDateTime(current.im_notification); //put right field name
    var gdt1 = new GlideDateTime(current.next_update_due); //put right field name
    var dur = new GlideDuration();
    dur = GlideDateTime.subtract(gdt, gdt1); //the difference between gdt1 and gdt2
    current.u_time_left.setValue(dur); //put right field name.
})(current, previous);

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17 REPLIES 17

Hi,

We do not have any field in ServiceNow which can show you  time decreasing format. You can try to show it on the header using some javascript code but in a duration field, you cannot show it like that.

On every load the script will run will show you pending time. 

On header how can we show

Hi Asif,

Do you know how to display a running timer like this on Incident form ?