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‎10-06-2020 03:03 AM
How Timer/Stopwatch can be added to the form so that when user open the ticket can able to see the remaining time for the ticket so that user can solve the ticket.
When User clicks on Publish button then Timer/Stopwatch needs to start.
Note: SLA's are not there can't configure
Solved! Go to Solution.

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‎10-07-2020 01:52 AM
Hi,
Create a onDisplay BR on your table. and in the script add this code.
i assume Time left is a duration field.
(function executeRule(current, previous /*null when async*/ ) {
var gdt = new GlideDateTime(current.im_notification); //put right field name
var gdt1 = new GlideDateTime(current.next_update_due); //put right field name
var dur = new GlideDuration();
dur = GlideDateTime.subtract(gdt, gdt1); //the difference between gdt1 and gdt2
current.u_time_left.setValue(dur); //put right field name.
})(current, previous);
Mark the comment as a correct answer and also helpful if this helps to solve the problem.

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‎10-07-2020 03:39 AM
Hi,
We do not have any field in ServiceNow which can show you time decreasing format. You can try to show it on the header using some javascript code but in a duration field, you cannot show it like that.
On every load the script will run will show you pending time.
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‎10-07-2020 03:45 AM
On header how can we show
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‎12-02-2021 09:47 AM
Hi Asif,
Do you know how to display a running timer like this on Incident form ?