Hello Team
I have an issue related to email notification. We have a reference field in one of our catalog item. I'm trying to add this field in the 'Who will receive' tab in the notification,
but couldn't find the way. The point here is, upon resolution of the RITM, this notification should be triggered to the user's ( who is in the reference field ) manager.
Any idea on how to add this users ( scott hatch ) manager to be added in the 'users/group in field' list ?
Regards!
Hi Nitin,
You should use the advanced checkbox in the notification activity and set the answer as the variable name of your terminated employee reference field. It should be:
answer = current.variables.variable_name; // variable_name = variable name of Terminated Employee
Let me know once it works
Thanks
Please Hit like, Helpful or Correct depending on the impact of the response
Hi Nitin,
Before providing the Solution I need to know from where the notification is getting triggered. From workflow or email (table) notification?
Considering both the cases the solution is provided as below:
From Workflow:
If the notification is getting triggered from the Notification activity in the associated workflow. Then you need to modify the Notification activity as of below:
From Email Notification:
If you are triggering the notification from the sc_req_item table itself, then you need to trigger the notification based on an event. You can define via one after update Business rule when the email will be triggered and also who will be set as parameter 1 and parameter 2 value. The Business Rule will look like below:
Table: Requested item (sc_req_item)
When: after
Update: Checked
Advance: Checked
Filter conditions: State changes to 'state_name' //You can pass the proper condition here as per your requirement when the email should be triggered
Script:
(function executeRule(current, previous /*null when async*/) {
//Fetch the manager of the selected user from the variable
var recipient = current.variables.variable_name.manager;
//You need to pass the event name, which you are supposed to create (if not already) from Event registry for this Business rule
//Pass the variable recipient as par1
gs.eventQueue('event_name', current, recipient, recipient.name);
})(current, previous);
Now navigate to the particular notification via System notifications-->Emails-->Notifications-->Open the notification and modify the below things
1. Under Advanced view under 'When to send' tab select Event is fired in the 'Send when' field. And choose the Event name, which you have passed in the Business rule, in 'Event name' field.
2. Under 'Who will receive' tab Check the field 'Event parm 1 contains recipients'.
I hope this helps.Please mark correct/helpful based on impact
Hello Amlan
Very much thanks for your solution provided. I was configuring as above mentioned and stopped at one point as below
In the above code, what do you mean by 'pass the variable recipient as par1 ? I was trying to replace 'recipient.name' with the field value of reference field? But unable to get the output. Am I missing something here?
Apart from this, a single event can be used in multiple Business rules ?
Regards!
