How to add response template for interaction record in Configurable HR agent workspace

kartikey
Tera Contributor

‎09-04-2024 03:48 AM

Hi Everyone,

We need to add response templates to an interaction record on the configurable HR agent workspace's contextual sidebar.
Is this feasible, and if yes then how? Right now it is only present for HR case record.

Thanks,
Kartikey

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