Hi @Darshana2 ,
Add a Task tab on the Standard Ticket page to let employees view the tasks that are assigned to them by the agents.
- Navigate to .
- Click your service-specific table to open it.
- In the Tabs Configurations related list, click New.
- On the Tab configuration form, in the Type field, select Custom.
- Enter the Tab name.
For example, Tasks/To-dos.
- Add the appropriate filter conditions to control the visibility of the tab.
For example, set
Sys ID to
javascript:new sn_uni_task.UniversalTaskUtils().hasTasksToShow(current) to make the task tab visible only if there tasks are assigned to the employee.
- In the Widget field, add a widget.
Note: The Uni Task Parent is the default widget that you can use to add the Universal Task tab in the Standard Ticket.
- Click Submit.
Else, You can do it on the widget level , for example :
You will have to clone this widget and use it as you need to customize in your portal page.
OOTB the actions are not shown for
if(data.table=='customer_project' || data.table=='customer_project_task' || data.table == 'sn_customerservice_task')
data.showCaseAction = false;
Go thru the Widget "HTML", "Client script" and "Server script" to make your modifications after cloning it.
Refer to this link for approach : https://serviceportal.io/create-custom-action-buttons-service-portal/
