How to add users to a list with Server Script?

[Aeden Frost]

Hi Everyone,

I am trying to add some functionality which adds users to a list through the service portal, however in the Server Script I had used gr.setValue() 

Unfortunately this deletes all other entries to the list and replaces it with the one user, what would be the best way to add users without removing previous users?

[Snehangshu Sark]

Hi @Aeden Frost ,

I've observed two things here - 

1. change line 28, gr.setValue('u_impacted_users',arr.join(','));

2. change line number 26 => arr = gr.getValue("u_impacted_users").toString().split(',');

Regards,

Snehangshu Sarkar

Please mark my answer as correct if it resolves your query.

[Aeden Frost]

Hi Snehangshu,

I changed the lines that you have reccomended but it still unfortunately is not working.

[Snehangshu Sark]

Hi @Aeden Frost,

Remove gs.setValue(arr) from your script.

Use the below script. It's tested, should work.

if(action == 'resolve'){

  var arr = [];
  arr = gr.getValue('u_impacted_users').toString().split(',');
  arr.push(<userId>); // if you have any user to add it, replace <userId> with the user sys_id
  gr.setValue('u_impacted_users',arr);
  gr.update();
}

Regards,

Snehangshu Sarkar

Please mark my answer as correct if it resolves your query.

[Aeden Frost]

Thank you very much for your response, unfortunately it doesn't work. I am trying to add user names to a glide_list if that helps narrow what I am trying to do down.

[Hitoshi Ozawa]

Hi Aeden,

Is u_impacted_users a comma delimited string? If so, change the following lines. 

Change the following lines

var arr = [];
arr = gr.getValue('u_impacted_users');
arr.push(userID);
gr.setValue(arr);
gr.update();

To

arr = gr.getValue('u_impacted_users');
gr.setValue('u_impacted_users', arr + ',' + userID);
gr.update();