How to add view workbench ui action in normal incident form

[Nani18]

Hello experts,

I want to add view workbench UI action button in normal incident form.(currently UI action button is available in only MIM module)

In my normal incident for I am having the below attributes

1.Major incident (select box)

2.Priority (dropdown)

now my requirement is if major incident is selected as true and Priority is High then View workbench button needs to visible for ITIL users ...

How to achieve this...?

Thanks in advance..

Best Regards,

Nani.

[Ankur Bawiskar · Accepted solution]

@Nani18 

how is the current UI action configured?

[Danish Bhairag2 · Accepted solution]

Hi @Nani18 ,

• Just add your instance name in the link below & modify the condition as per your requirement
• After doing this it should be visible on your normal incident form as well.

Link to UI Action:

https://your_instance.service-now.com/sys_ui_action.do?sys_id=728d59a35f380300f51ca184ff4666b0&syspa...

Thanks,

Danish

[Ankur Bawiskar · Accepted solution]

@Nani18 

how is the current UI action configured?

[Nani18]

Hello @Ankur Bawiskar 

This is the existing configuration.. 

[Ankur Bawiskar · Accepted solution]

@Nani18 

simply update your UI action condition as per your requirement

[Ankur Bawiskar]

@Nani18 

I don't see any requirement to create a replica of existing UI action