How to allow NON-ITIL users to have a Fulfiller View option in Employee Center Portal?

[Irene M]

Hi everyone!

How can you make "Fulfiller View" option be available in Employee Center Portal for other roles? In our current setup, this functionality is only available for ITIL users. Where can I configure this?

[Dr Atul G- LNG]

Hi @Irene M 

As this is customized, so you need to find out. But you can check the following link and by which you can navigate to the desired location.

https://www.servicenow.com/community/now-platform-forum/where-to-add-item-under-user-menu-on-portal-...

This will provide you a baseline.

[pjftenorio]

Hi @Irene M , were you able to find a solution on this? I currently have the same issue on how to add the Switch to Fulfiller view for other role.

[pjftenorio]

Hi @Irene M,

I'm sharing you the solution that might help.

1. You can inspect element the "Switch to Fulfiller" in your Employee Center Portal, then check the ng-if.

2. Go to Service Portal > Widgets then go to filter, there you can find the widget:

3. Check scripts and look for 

data.isItil= gs.hasRole('itil');

4. There you can add which role you might want to add.

data.isItil= gs.hasRole('itil') || gs.hasRole('<ROLE>'); //for OR
data.isItil= gs.hasRole('itil') && gs.hasRole('<ROLE>'); //for AND

[jasonmarvinsc]

1. Access Role Configuration:

   • Log in as an administrator or a user with sufficient permissions to configure roles.
   • Navigate to the role configuration or management section in your system.

2. Review Role Permissions:

   • Identify the roles that need access to the "Fulfiller View."
   • Check the permissions assigned to each role and ensure that they include the necessary rights to access the "Fulfiller View."

3. Modify Role Permissions:

   • If necessary, modify the roles' permissions to grant access to the "Fulfiller View." This may involve adjusting permissions related to service fulfillment or any modules associated with the "Fulfiller View" functionality.

4. Check Portal Configuration:

   • Verify if there are specific portal configurations tied to the "Fulfiller View." Ensure that the Employee Center Portal settings are configured to make this option available to the desired roles.

5. Consult Documentation:

   • Refer to the documentation or user guides provided by your system or software. There may be specific instructions on how to customize role access and portal configurations.

6. Contact Support or Vendor:

   • If you are unable to find the necessary configuration options, consider reaching out to your system's support or the software vendor. They may provide guidance or updates on how to customize role access.

Reagards : shipnames