How to amend the Feedback widget on the portal

matthew_hughes
Kilo Sage

We're currently using the OOTB feedback widget on our portal:

matthew_hughes_0-1745505650606.png

 

However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add more options rather than just having the main three?

 

1 ACCEPTED SOLUTION

@matthew_hughes 

Clone that widget and then make these changes

1) comment this to remove "Remind me later"

AnkurBawiskar_0-1745566261984.png

 

 

2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)

AnkurBawiskar_1-1745566649480.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

22 REPLIES 22

@matthew_hughes 

Clone that widget and then make these changes

1) comment this to remove "Remind me later"

AnkurBawiskar_0-1745566261984.png

 

 

2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)

AnkurBawiskar_1-1745566649480.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar Once I've made those changes, how would I then apply the cloned widget to my portal?

@matthew_hughes 

you need to identify how that widget is linked with that header menu options

There you need to replace the OOTB one with your cloned one

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar  Thanks that's helped a lot. I've managed to remove the Remind me Later and Do not share personal info parts. However, I was just wondering if you know how I add more feedback options rather than having the normal three in the screenshot.

@matthew_hughes 

Glad to help.

I believe I have answered your question and you can take it further from here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader