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04-24-2025 07:42 AM
We're currently using the OOTB feedback widget on our portal:
However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add more options rather than just having the main three?
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04-25-2025 12:37 AM
Clone that widget and then make these changes
1) comment this to remove "Remind me later"
2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-25-2025 12:37 AM
Clone that widget and then make these changes
1) comment this to remove "Remind me later"
2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-25-2025 12:42 AM
Hi @Ankur Bawiskar Once I've made those changes, how would I then apply the cloned widget to my portal?
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04-25-2025 12:52 AM
you need to identify how that widget is linked with that header menu options
There you need to replace the OOTB one with your cloned one
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-25-2025 01:39 AM
Hi @Ankur Bawiskar Thanks that's helped a lot. I've managed to remove the Remind me Later and Do not share personal info parts. However, I was just wondering if you know how I add more feedback options rather than having the normal three in the screenshot.
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04-25-2025 01:59 AM
Glad to help.
I believe I have answered your question and you can take it further from here.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader