How to apply assign records to a certain group on a record producer with 'Generated Task Record'

[matthew_hughes]

I've created the following record producer on a portal:

I've applied the following settings so that when generated, it creates a record on the 'x_lbg_fbs_case_fbs_case' table:

However, what I'm finding is that everytime I submit a request with different options, they keep getting assigned to the same assignment group of 'GFS Admin' instead of the required group.

Does anyone know what I need to do to get requests assigned to a different group depending on the options selected?

[Runjay Patel]

Hi @matthew_hughes ,

You can check below

1. Business rule
2. Assignment Rule

Might be written or configured to set the assignment group.

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[Uncle Rob]

The Record Producer script isn't giving an instruction for assignment.
What feature are you expecting to provide the assignment?
Could be....

- a default value stored in a dictionary override for assignment_group on x_lbg_fbs_case_fbs_case
- advanced work assignment 
- legacy assignment rules
- a business rule running on x_lbg_fbs_case_fbs_case (or a parent table of same)
- a script include in x_lbg_fbs_case_fbs_case's scope
- a flow that runs on x_lbg_fbs_case_fbs_case inserts

[James Bustard]

This is an old question and has likely already been resolved. However, for anyone still struggling with this issue: if you don't see the assignment group being set in the script section, the next place to check is the Template used by the record producer.

Unlike catalog items, record producers typically don’t have a Flow or Workflow that governs the assignment group — this is where Templates come into play. Templates are a straightforward way to control which assignment group is set when the item is logged.

 

Alternatively, as mentioned further up, Business Rules or Assignment Rules should also be checked.