how to apply reference qualifiers to ensure that only CIs from certain classes are selectable

[SandeepKSingh]

Hi there,

In our environment, while proposing a change template, the 'Configuration field' is mandatory. Using the Configuration field lookup, I can currently select any CI record. However, I need to restrict the selection to only certain CI classes.

How can I implement this restriction so that users can only choose CIs from specific classes when proposing a change template?

Thank you!

[JohnnySnow · Accepted solution]

Apologies, I just saw that you want to do it on the change template. 

Refer this article: https://www.servicenow.com/community/developer-forum/applying-reference-qualifiers-on-standard-chang...

and create before business rule.

[JohnnySnow]

Hi @SandeepKSingh , Can you check if this works,

Right click on the field and configure dictionary. 

Add your reference qualifier as shown below, with your filter.

[JohnnySnow · Accepted solution]

Apologies, I just saw that you want to do it on the change template. 

Refer this article: https://www.servicenow.com/community/developer-forum/applying-reference-qualifiers-on-standard-chang...

and create before business rule.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

The Below thread will be helpful :-

https://www.servicenow.com/community/developer-forum/applying-reference-qualifiers-on-standard-chang...