How to apply User Criteria/HR Criteria in record producer?

[ChunjiJ]

Hello 

I can't find the HR Criteria field in Record Producer,

I want to know How to apply User Criteria/HR Criteria in record producer?

Thank you!

[Bhuvan · Accepted solution]

@ChunjiJ 

If HR Criteria is not evaluating, refer below knowledge article to resolve the issue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853061

If HR Criteria is not available, make sure necessary plugins are enabled. Refer below articles

https://www.servicenow.com/community/developer-forum/user-criteria-in-record-producer/m-p/2647447

https://www.servicenow.com/community/servicenow-ai-platform-forum/service-portal-announcements-user-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Community Alums · Accepted solution]

@ChunjiJ ,

First check below system property is set to true.

If it's true you can see below tabs under record producer.

Click on Edit/New, and a new window to select/create user criteria will appear.

EDIT OPTION CLICKED

NEW OPTION CLICKED

[lauri457 · Accepted solution]

You apply HR criteria to HR artefacts. You might be looking for the HR criteria field on the HR service [sn_hr_core_service] to which you likely have associated your record producer.  From the HR criteria record you can also create a matching user criteria record that you can use as described in the other posts in this thread.