How to archive an article in knowledge base

[Peter Nowak]

Hello, I am currently preparing the implementation of SN Knowledge Management. Is it possible to archive an article? If an article has not been viewed for a year, for example, can it be archived? I didn't find anything in the documentation or the community. Except that I can send the article into retirement. But then the user can no longer find it when searching ?! And if it is not possible, how do I modify the retirement process in such a way that the article automatically disappears after one year ?

Thx for support.

BR, Peter

[Suseela Peddise]

Hi,

Please see below doc to achieve the data in servicenow.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/database-rotation...

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

[Pooja Yadav3 · Accepted solution]

Hi Peter Nowak,

You can go through the following link which is an article which will help you to understand :

https://community.servicenow.com/community?id=community_article&sys_id=92717196db4a5fc058dcf4621f961...

https://community.servicenow.com/community?id=community_question&sys_id=79698029db0877884819fb243996...

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Pooja Yadav

[Lokenath Chakra]

You can set article validity to one year (365 days) in your knowledge base.

All articles created by you in that knowledge base will be expired after 1 year. You can extend the valid_to date of an article if you want to view it again.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/tas...