How to archive records from Conversation Task and Conversation Message tables?

Saraswathi Devi
Tera Contributor

7 hours ago

Hi Community,

 

We are working on data archiving in ServiceNow and have a question regarding archiving Conversation Task and Conversation Message records.

Currently, we have archive rules in place for Interaction and Interaction Log tables based on conditions like:

  • state = completed
  • Closed before 5 years

However, we are unable to find any direct reference or relationship between the Conversation Task / Conversation Message tables with Interaction Log table that would allow us to use Archive Related Records.

Given this limitation:

  • What is the recommended or supported approach to archive records from Conversation Task and Conversation Message tables?
  • Are there any best practices or considerations we should be aware of when archiving these conversation-related tables?
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Tanushree Maiti
Kilo Patron

7 hours ago

1. The preferred way to archive records from the Conversation Task (conversation_task) and Conversation Message (conversation_message) tables in ServiceNow is by using the built-in System Archiving feature.

 

Refer: Optimizing ServiceNow Data Lifecycle: Archiving, Rotation, and Cleanup Strategies

             Data Archiving Walkthrough

 

2) Refer : ServiceNow Data Archiving: Common Fears, Concerns and How to Resolve Them 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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