How to ask for affected CI support group approval on a change request

[thrsdy1512]

Hi I have a requirement where for Change requests, the affected CI support group needs approval generating for them to approve/reject

I am doing this using flow designer and there is a scripted action which gets the support group details from the task_ci table and sets it as a flow variable. 

When I have added an action to ask for approval using this variable I am seeing an error as saying 'Record being approved (change_request:sysid123445678906789) does not exist or is unreadable' . (I have added in a dummy sys id here)

The sys ID it is pulling is the sys ID for the support group, if I change this & remove the flow variable so its looking at the change req and the sys ID is correct but no approvals take place.

Any ideas on how to achieve this? 

[VagelieK]

also wondering about this exact same scenario...

[thrsdy1512]

Hi @VagelieK & @jency83 

Not sure if this helps you but I had to add a 'look up' action to look at the user group records where the sys ID matches the sys ID for the group on the task_ci record. I am sure there is a simpler way to but this has worked for me.

[VagelieK]

I ended up following this guide posting.  Worked flawlessly, and also allows for different approval options via scripting rules:
Flow Designer - Use "Ask for Approval" like Group ... - ServiceNow Community

We're modifying the OOB Change Model flows, so this allows for simple copy of the original, and modifying as needed at either the assess or authorize levels.