How to assign a user to assign_to field through email

[manisha3014]

Hi All, i need to assignee a user to Assigned_to field Through email. Can anyone Please help me in this.

[manisha3014]

Hi Abhishek Thank you so much for clear explanation But i have a issue that will work only with body contains(:) right.?? Here we are using email tags not (:) email tag will be like this ~@ABC xyz@gmail.com after that tag what is the email id is appearing that name should be assigned filed. Can you please help me in that.  

[Abhishek Raj3]

Hi Manisha ,

You can use this script in your inbound action.

email.origemail : Contains the email sender's address as listed in the email Headers.

From email addres it will take xyz as a username and that username must be there in servicenow then only it will assigned to that xyz person.

var setAssign = email.origemail;

var getAssign = setAssign.substring(0, setAssign.lastIndexOf("@"));

gs.log("^^^^^^"+ getAssign);

current.assigned_to = getAssign;

Please give it a try and let me know.I have tested in my environment it is working fine.

Thanks,

Abhishek