Hi Team,
I have created the Knowledge article by navigating as below, Knowledge>Knowledge Bases>Field Service Management
There are 184 articles inside the Field Service Management ,i want to create approval flow only for 184 articles , how to achieve this?
in Flow designer or any other methods , please provide me the steps to configure.
Thank you.
This was doable using the workflows and i don't think that its replaced with flow designer yet. Create a new workflow on kb_knowledge table and update the highlighted filed with new workflow. Please refer the existing workflow (highlighted below) to get an understanding on how to configure the workflow.
This OOB workflow request approval from Manager by default and there's a way to include additional approvals. Please go through the 'getApprovers' function code below to get understanding of the logic.
https://instance_name.service-now.com/sys_script_include.do?sys_id=a659e923c30321000096dfdc64d3ae33
Otherwise simply create your own workflow and update the field in the knowledge base record.
This was doable using the workflows and i don't think that its replaced with flow designer yet. Create a new workflow on kb_knowledge table and update the highlighted filed with new workflow. Please refer the existing workflow (highlighted below) to get an understanding on how to configure the workflow.
This OOB workflow request approval from Manager by default and there's a way to include additional approvals. Please go through the 'getApprovers' function code below to get understanding of the logic.
https://instance_name.service-now.com/sys_script_include.do?sys_id=a659e923c30321000096dfdc64d3ae33
Otherwise simply create your own workflow and update the field in the knowledge base record.
