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How to Attach a word document to a variable on a catalog Item and make it downloadable ?

ursnani
Giga Guru

have requirement as follows:

I have a document which should be available for End user to download and fill that document and he has to attached the following document.

I was in dilemma on how to achieve this ?

The attachment must be available in middle of the variables

Exactly as follows:

i have a drop down variable and if I select one value from the drop down values. A link with "any name"( With my specific name for that link) should appear for user to download the document.

can anyone please help me on how to meet this requirement.

1 ACCEPTED SOLUTION

Thanks for the details. In that case you have to upload the attachment to sys_attachment table and refer the same URL(URL which links to attachment table) attachment for all catalog items.


Let me know if you have any questions.


View solution in original post

9 REPLIES 9

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Ursnani,



I've responded in the below thread. Please let me know if you are blocked.


Attachment to a variable


HI Pradeep,



The link you have provided is when we have 'URL' but i dont have any URL,



i just want to attach a document which is present in my system and make that document available for the user.


Thanks for the details. In that case you have to upload the attachment to sys_attachment table and refer the same URL(URL which links to attachment table) attachment for all catalog items.


Let me know if you have any questions.


Hi pradeep,



i Have the required document in that table but when i clicked that attachment it was opening the document, I was unable to get the URL for that.


Can you please suggest a way for me on how to get the URL ??



Thanks