How to Attach a word document to a variable on a catalog Item and make it downloadable ?

[ursnani]

have requirement as follows:

I have a document which should be available for End user to download and fill that document and he has to attached the following document.

I was in dilemma on how to achieve this ?

The attachment must be available in middle of the variables

Exactly as follows:

i have a drop down variable and if I select one value from the drop down values. A link with "any name"( With my specific name for that link) should appear for user to download the document.

can anyone please help me on how to meet this requirement.

[Pradeep Sharma]

Hello Ursnani,

Sure the link will be constructed as

https://YOURINSTANCENAME.service-now.com/sys_attachment.do?sys_id=18465214998902006604821bbb93ed1f

Here Replace 18465214998902006604821bbb93ed1f with exact sys_id of the attachment record. You can get sys_id of the record by right clicking on the exact record and select action "Copy Sys_id".

Screenshot for reference.

[ursnani]

Thanks Pradeep,

It worked perfectly now i can Download the attachment, but i having a new issue now.

once I click on the link all the fields are disappearing and i can see a blank page but not the request page.

do you have any idea why this is happening ???

[Pradeep Sharma]

Can you please share the screenshot.

[ursnani]

Before Clicking the link.

After clicking the link.

All the variable are gone and i am seeing the blank screen after clicking the link

[acjunior]

Hi Pradeep, just one question

In your example, we can refer the DEV instance, but if we move the UpdateSet to another instances,will the URL be replaced to the other instances like TEST and PROD?