How to attach files using Virtual Agent

[Community Alums]

Hi there,

I'm still a beginner regarding ServiceNow scripting and development, and I'm currently exploring the Virtual Agent. For an evaluation project in my company, I would like to create a full-blown test conversation ("Create idea"). An essential part of this conversation is to ask the user for a file to be attached to the newly created Idea record. And this is my problem: I already searched the documentations, but I was unable to find instructions about how to attach files (other than just images). The VA should provide a normal upload option (similar to the image selection) and then attach it to the new record later on.

How can I do that? Shall I use a Script Action? If yes, how can the script look like?

Thanks a lot!

[Inactive_Us1656 · Accepted solution]

Hi,

Please refer below thread that might be helpful.

https://community.servicenow.com/community?id=community_question&sys_id=a925de95dbc5f780fece0b55ca96...

Please mark it as correct and helpful if its helps you

[Community Alums]

Thank you so much for the information! I had hoped to find a way in Madrid, but it's also good to know that it is at least planned for New York.