How to attach SLA to catalog task

[amitgaur]

Hi, I have a requirement for catalog item where there is a catalog variable "item requested" with 4 options as "Laptop", "Desktop", "Mobile" and "Other" . Now the requirement is that based on the "item requested" variable choice I have to attach SLA's to catalog task (not RITM) of 2,3,4 and 5 days respectively. I have defined SLA's on sc_task table and defined the start condition of SLA's for variable choice. The problem I am facing is that irrespective of what item i order, all the task SLA's are getting attached to the catalog task level. I tried the same at RITM level and SLA's are working fine there as my workflow is also on sc_req_item table. Maybe I am missing something, Can anyone help me to configure the SLA's on sc_task table on the basis of options that i choose for "item requested"?

[bunnykiran94]

Can you share the SLA definitions defined on sc_task

[amitgaur]

the condition is like :

requestitem.itemdescription = item requested AND

Variable for "item requested" is "Laptop"

[Sumit Pandey1]

Hi, 

If I understand you correctly, This might be helpful! 

This is how you can set SLA Based on Catalog ITEM Variables.

[amitgaur]

I am doing it exactly the same way.... but the problem is that all the 4 SLA's are getting attached to the same task.