I have a requirement where i have to use location table on two fields:Intracity and Intercity as reference .As per my observation, I see that the LocationID field of the Location Table is the Display Value of the table, whereas I want to change the D...
I have created 5 users grouping them in one group ,but here 1 user is in IST time zone rest are in GMT time zone.I want all 5 users in same time zone.
Hi All, I am looking to add new column to a clone of the 'My Requests' widget to display the 'On Hold Reason' information, so it would look like the below - Any help would be much appreciated. Thanks!Alex
Hi everyone, I created a custom field on "task" table which will get the current assigned user everytime it changes without removing the one that is already there, I not sure on how to do this. Im thinking about trying a Business rule on "task" table...
Hi All, I would like to know more on this topic. Do we have any articles or documents on this? Please assist. Thank you.
Hello All, I have a requirement , where I want to populate auto increment number in a field ID and the population would be like ID-1 , ID-2. Its an integration so whatever response I am getting like If I am getting 3 response in all three columns ID ...
Hi, How to bring "IT End user Knowledge and IT HelpDesk Agents" from KB portal to ESC Portal. and also those two visible for both portals.Can you please help on this. It will be helpful. Thanks in Advance!
Hi AllThe issue i have is that nearly 50% of emails from a particular sender gets flagged as SPAM the domain is on the allowed list, and isnt in the blocked listbut because the header has X-ServiceNow-Spam-Flag:YESwhen they arent, they are not being ...
Hello!I'm reading through this link https://developer.servicenow.com/dev.do#!/reference/next-experience/vancouver/now-components/now-icon/overview and I would like to use the icons listed in the icon gallery as referenced in the api details in a widg...
hi all, When an incident is assigned to a different assignment group when the incident state is In Progress or On Hold, then we need to change the incident state to New. how we can achieve it we written onchange client script to set state to new whe...
Use case: ITIL users should be able to create sc_task manually for Joiner, Mover and Leaver RITMs and when the state is open (by clicking the NEW button found on the related list of sc_req_item table) I created a write and create ACL on the sc_task t...
I need to schedule a recurring task assigned to Zenpact Group The task should be created once every three months, beginning the first Tuesday every January, April, July and October (or you can think of something better if it is more suitable to you)...
Hi All, I have a catalog item that as price of US dollars 1046.when the user from Aruba country is created the request, the price is showing as f0 instead of f1885. can anyone please help me how to sort out this conversion issue. I have activated th...
Hi , I have a requirement where i need to send an email including a static attachment as a pdf. how can we achieve this. Regards,Sanjana.
I'm trying to run some tests on AI Search. I would like to integrate this into the Virtual Assistant, but first I need to understand the AI Search Action a bit better.I have followed the Quick Start guide and indexed the knowledge table (kb_knowledge...
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