Hello, is there a way to view and download all the attachments that are attached to cases created in a specific assignment group in the Agent Workspace? We have a number of docusign agreements that are attached to cases that are being automatically ...
I have a FX currency type field and I want to get the currency type of the field. For example, there its USD.Tried with getCurrencyCode()/getReferenceCurrencyCode() but it does not work.
Hi All, I have one requirement that I need to create a new table which will have 5 fields , for ex (A,B,C1,D,E) fields.Servicenow is getting some data from 3rd party via integration in XML format.Interagration connection is already in placed, xml pat...
Is it possible to send a email notification to a user and also the Service Now instance to trigger a inbound action? I want to email a tech and at the same time use an inbound action to change the state and set other values in the incident. thanks ...
On Certification task form there is a ui macro(cert_task_data_button_row) field 'Optional comment for checked elements' above the certification elements list. We have requirements to make that field mandatory when someone clicks on the red '!' icon t...
I have started having an issue where the Debugger will not launch. I have tried this on multiple browsers. multiple computers, multiple instances, rebuilt my user account so everything was clean, reviewed Snow error logs and console logs. Nothing i...
Hi,I have a requirement where a group should have the ability to update the fields prior to approve the fields of a Catalog Item. How can I do it? Kindly help.RegardsSuman P.
Hi All, I have an issue with visibility/look of variable which is List Collector.When I check RITM by myself then I see this look: But when I impersonate other user, then I see this the same variable like below: I want to have first look of this var...
Hihelp me to create inbound email action with the below requirement and in the action script what should i write?"Create incident from email, with the following feature.If caller is VIP caller, route ticket to "VIP Support Group" & Set Priority as = ...
I managed to Create a Data Source with JDBC MySQL connection, I even read the data, but I want to somehow get it manipulated within servicenow, I want to be able to take the data that I was able to read and throw it elsewhere or even create tables im...
Hello Everyone, I need your support. Yesterday I worked on my Washington released PDI and that's working properly. But now when I walk through my PDI I find that it's showing offline. What steps do we have to follow to make our PDI work to whom we c...
Hello developers, please suggest me with servicenow best practice in using two gliderecords for two different tables to get count of both and return addition of those counts. Any help is appreciated. Thanks!var gr1 = new GlideRecord('table_A');gr1.ad...
Hi All, We have a UI action on enhancement form, I have written the below script to check the related list test cases on the enhancement record. requirement is to check the test cases status, the Enhancement should go into deployment state only if al...
HI Team, I am unable to get the orderByDesc('sys_created_on') on GlideAggregate method. How should i get most recent date(sys_created_on) when we group by problem. Screenshot will have most recent date for each problem.1. On incidents table, when we...
