Survey Email Notifications not being sent
No Survey notification is being sent to any of the user even after the triggered condition is completed. Appreciate your help!
Forum Posts
Set Sysid to reference field
Hello Experts,I have written a business rule script that will set a scheduled name for for reference field. unfortunately, I am not able to value for reference it's showing sys_id.but my display field is the Scheduled name for that reference field.Th...
Flow Designer - parallel approval based on the checkbox selected
Hi there,I have 2 things I need help with: (1)I have a record producer that has an option with 10 location check boxes to select from. Initially we require manager approval when the record is created and then if any of the check boxes are ticked we r...
Resolved! Working with Dates in Inbound Email Actions
We are forwarding emails to ServiceNow and then programming an Inbound Email Action to update the User record based on the contents of the email. Working with dates and date comparison has always been a little tricky in ServiceNow/Java, especially w...
Resolved! Send pre-populated form to user to complete and submit
Hello Community, I would like to send a form to user based on a trigger condition. The form is pre-populated with some information while the remaining fields is to be completed by the user. Once the user completes the form, they submit it and it ge...
Resolved! How to edit community article I posted
I have an article that I posted last year, under the Developer articles area of this community, that I was able to edit before. However, I can't seem to find any option to edit the article anymore: The reason I would like to edit the article is due t...
Resolved! on call schedule - need guidance
Scenario:1. I have one support group containing 9 users who share an on-call rotation for their group, covering 30+ application services, linked to the technical service.2. Out of those applications services (CI's) which are supported by the one s...
how can I set Normal change request to use workflow and not flow designer
How can I set the Normal Change Request to use Specific Workflow and not the flow designer. In the Change request from of type Normal, I can only see 'Show Flow' and not 'show workflow'. I want that the process engine will be a specific workflow that...
Resolved! How to make fields mandatory in list edit ??
I have a list of records in a related list . I would like to make couple of fields mandatory when the user tries to change the state to completed in list edit . I never used a on cell edit script . Can anyone help me with this ??
Resolved! Flow designer trigger repeat option start time
Hi All, In flow designer, i'm using the repeat trigger - this give an option to pick the number of days / hours / minutes the flow will be triggered. There is no parameter of start date - meaning - when will be the first runI have waiting some time,...
Resolved! Restrict a select box choice to specific group on catalog
Hi All, I have a catalog form and a select box with 3 choices in it. Example: A,B,C. Only 3 particular group members should be able access 'A' choice. If any user try to select from the drop down it should clear that value with an alert or that choic...
Resolved! Why is my Flow not triggered when the catalog item is ordered?
in London, I have activated the flow designer support for the Service Catalog plugin, but after clicking "order now" on a catalog item configured to use a flow as its process engine, the flow is not triggered. Instead, the submitter is redirected to ...
Resolved! How the HR task type : HR service works in HR task template?
I created a HR task template and I choose the HR task type as HR service and in the HR service field I choose which HR service I want to trigger. After that I have to update assignment type as employee/fulfiller and choose 4 options like:-Parent case...
Resolved! Hide Variable in the record producer form but visisble in the request
Hide Variable in the record producer form but visisble in the request based on the condition
UI Action not executing both client and server side script at same time
Hi,I am trying to make a field mandatory using a client side function and setting another field to current date in server side function in a UI Action named review complete. When I click on the UI action link, the client side script is working and ma...
