Hi Everyone, We have recently Cloned from Prod to Dev, After clone Dev instance Mid server is showing Down. We try to Check the Mid server user is inactive, So updated to Active and rebooted the Midserver. Still status is showing Down. There is no e...
Hi, I have a catalog item for warehouse requests that is showing correctly in the desktop version of Service Now. But when you view the catalog task in Mobile Agent you don't see the paper form. All the other variables show as expected. Any Multi ...
Hello All,I am integrating ServiceNow with Teams for Major Incident Management conference calling and have gone through the entire integration steps for this purpose (product documentation), but am unable to get a connected conference call. Does any...
Hi All,how to update Requested for and Opened by on sc_req_item table in workflow of a catalog itemvar requestedFor = current.varaibles.req_for;var openedby = current.opened_by;above are the values from current RITM and need to update on the new RITM...
The customer wants a statement at the bottom of the SSO login screen (login_locate_sso.do). ServiceNow seems to have only the ability to add phrases at the bottom of the main login screen (login.do ).Is there a way to add phrases to the SSO login scr...
For a table I have created one filter. After selecting that filter ,that is working. But after refreshing the page, the filter is removing automatically. I want to set that filter as default as whenever that table page will be open, this filter shoul...
I need to get confirmation from the caller before closing the ticket.i want to mark a question in notification like.Is your query is resolvedYes or No if user select any option then how can we find that. which options is selected by user. Thanks
Hi all i have provide an audience to my list in ui builder that audience has a single role and the person with that role is still not able to see list its saying "contact system admin for list access" how to resolve this?The user only has that role w...
I need to poll for Table records. Query that I use is: https://<instance>.service-now.com/api/now/v1/table/task?sysparm_limit=1000&sysparm_no_count=true&sysparm_query=sys_updated_on>2023-09-06 16:12:00^ORDERBYsys_updated_on This query is returning ...
Hello All,I want my change request to be available only for certain Assignment groups based on my Assignment group department value. (Department value is a custom field on my groups table). If the Department value is only something XXX then for those...
Hello all. So in my service portal I have set up the Top Rated Knowledge widget to open it's links in a modal window. This works all well and good but the knowledge articles are fairly lengthy and open up in the center of the article such that you ha...
Hi folks, I am trying to limit the assignment groups that are seen by certain users, based on what business unit they are in. I wrote the following script include: var HideAssignmentGroupsBasedOnUserBusinessUnit = Class.create(); HideAssignmentGroup...
I have a list collector of CI (cmdb_ci) in my catalog Item . Upon submission I would like it to be added to the Affected CI related list on my RITM module. Do you have any idea how to do this? Note : where we are using Flow designer and not generatin...
Hello,I have a specific request regarding the display of knowledge article fields/attributes on the approval form for approvers. Currently, the default ServiceNow setup only shows the knowledge article's short description. I am looking to include add...
Hi, I have client that want the related list button 'New' to show if catalog item = test catalog so that itil users can manually add sctask to that item but not with other catalog items. I have already added the role itil to the ACL so it now showing...
