Hi, I have a requirement for catalog item where there is a catalog variable "item requested" with 4 options as "Laptop", "Desktop", "Mobile" and "Other" . Now the requirement is that based on the "item requested" variable choice I have to attach SLA's to catalog task (not RITM) of 2,3,4 and 5 days respectively. I have defined SLA's on sc_task table and defined the start condition of SLA's for variable choice. The problem I am facing is that irrespective of what item i order, all the task SLA's are getting attached to the catalog task level. I tried the same at RITM level and SLA's are working fine there as my workflow is also on sc_req_item table. Maybe I am missing something, Can anyone help me to configure the SLA's on sc_task table on the basis of options that i choose for "item requested"?
