How to attached email sent from sc_task to attached to the task acitivities?

[John Vo1]

So I want to send an email from the sc_task by clicking on the 3 dots and select email to compose email.  When I send that email how do I get that to append to the sc_task activities?

I want whatever I email to attached to the sc_task in the activities.

[Allen Andreas · Accepted solution]

Hi,

Per this documentation from ServiceNow: https://hi.service-now.com/kb_view.do?sysparm_article=KB0635946

That is not a feature provided out of box.

You'd want to copy the attachment from the sys_email table, to the target record:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/script/useful-scripts/reference/...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[John Vo1]

So what would I need to add to make this work?  From reading the docs that doesn't help me much. Any help is appreciated Allen.

[Allen Andreas]

John,

I've helped you across numerous threads. You are looking for someone to just give you exactly what you need. We'd like for you to learn as well. I've given the documentation above that literally has the copy script in it. I've also told you the table involved and then you'd need to copy that to your target table, which is incident.

So if you feel that doesn't help you much, then I don't know what to say.

Please try for yourself, then let us know what you came up with.

Thanks

[John Vo1]

Allen,

So would I need to create a business rule?