How to auto-assign an incident ticket to an specific support group based on CI?

Gemma4
Mega Sage

‎07-02-2024 11:21 AM

Hi everyone, 

If a user calls in what are the options to auto route the call based on  one of 3 CI impacted. Is that possible? 

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Dr Atul - LNG
Tera Patron
In response to Krushna R Birla

‎07-02-2024 12:24 PM

Hi @Krushna R Birla 

 

There is already ootb br available,  no need yo create new bR for same purpose.

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