How to auto-assign an incident ticket to an specific support group based on CI?

Gemma4
Mega Sage

โ€Ž07-02-2024 11:21 AM

Hi everyone, 

If a user calls in what are the options to auto route the call based on  one of 3 CI impacted. Is that possible? 

0 Helpfuls
  • 307 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Krushna R Birla

โ€Ž07-02-2024 12:24 PM

Hi @Krushna R Birla 

 

There is already ootb br available,  no need yo create new bR for same purpose.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls