How to auto-assign an incident ticket to an specific support group based on CI?

[Gemma4]

Hi everyone, 

If a user calls in what are the options to auto route the call based on  one of 3 CI impacted. Is that possible? 

[Dr Atul G- LNG]

Hi @Krushna R Birla 

There is already ootb br available,  no need yo create new bR for same purpose.