How to assign tickets to the individual users in assignment group i.e resolver group. Whenever the ticket land in the particular assignment group it has to be assigned to the individual users present in that group.
As a record/ticket may only be assigned to one person, there is no simple answer for that. For this reason, there is an individual feature call Advanced Work Assignment which is dealing with that task. Please take a look on my page Advanced Work Assignment (AWA) to get all resources for that topic.
