How to auto create Standard Change Request once the Catalog Request is submitted

Arjun Reddy Yer · ‎03-02-2023

How to auto create Standard Change Request once the Catalog Request is submitted and parlelly should create SCTask

and as per changes in SCTask the Standard Change Request Status also need to be change as mentioned in below screen shot. Can anyone suggest me best way to solve this issue. If via flow designer we can achieve it means what are the steps need to follow @Ankur Bawiskar @Community Alums @asifnoor @BharathChintala @Allen Andreas @Aman Kumar S @mattystern @Saurav11 @Ahmmed Ali

BharathChintala · ‎03-03-2023

@Arjun Reddy Yer create a flow as below ( change approvals or assigments or additionak field mapping as per your requirement) I have sent screen shots how to set scheduled state when assigned hope you can do rest

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala

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Sumalatha Y · ‎03-03-2023

Create flow same as below below flow and you can modify if required. Verify Business rules/change process in your instance, it may restrict change state update from flow or workflow. If there are restrictions modify flow accordingly.

Thanks & Mark Answer Correct/Hit Thumbs Up. If my inputs help you to achieve what you are looking.

Sumalatha Y

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Jogi Madhusudan · ‎03-20-2024

Hi can you please update the new xml and i have one condition based on sctask change should create. like when we select catalogue variable check box that is visible on sctask.

BharathChintala · ‎03-03-2023

@Arjun Reddy Yer You can do it with Flow designer or work glow or Business rules.

If you tell me exact what should process based on SCTask we can suggest best way. I hope you already know there is OOB workflow for standard change request. We should not overlap that as lot of background scripts running on change requests already.

Without exact requirement can't assist you like normal.

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala

Arjun Reddy Yer · ‎03-03-2023

According to the below screen shot need to design. As standard change request will be runing in backend only it will not be visible to frontend. When ever the request got submmited then only at that time automatically Standard Change Request should create.

1.) When the Service Request got submitted then it should create RITM and should go for approval.

2.) Once the RITM got approved then it should create SCTASK and Standard Change Request automatically.

3.) Once the SCTASK state changes then automatically Standard Change Request state also should change.

BharathChintala · ‎03-03-2023

@Arjun Reddy Yer create a flow as below ( change approvals or assigments or additionak field mapping as per your requirement) I have sent screen shots how to set scheduled state when assigned hope you can do rest

If my inputs have helped with your question, please mark my answer as accepted solution, and give a thumb up.
Bharath Chintala