how to add field attachment to the update set?

[Enovella23]

i have the following situation.

i was ask to creat a field on a catalog form which shoud give the user the option to download an file, i  make this throught the variable attachment option but when i add this variables into an update set the files are not recorded and i need manually added them. is a way to record on the update set?

[AshishKM]

Hi @Enovella23, 

The attachment are considered as data and mainly not captured in update set.

Refer this thread for similar query.

https://www.servicenow.com/community/developer-forum/can-we-move-attachment-record-thru-update-set-o...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825473

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687784 

Refer this, some workaround given.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961232

-Thanks,

AshishKM

[Amit Verma · Accepted solution]

Hi @Enovella23 

Can you try adding the attribute "synch_attachments=true" on the dictionary record of type - "collection" on the table, "sc_cat_item". Refer https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961232

Thanks and Regards

Amit Verma