How to auto-populate Department and Manager?

[Matt Nolan1]

Hi,

I am attempting to create a variable set that automatically fills in the following information for use on catalog items and record producers. (variable name in parentheses) 

User who opened the request (requesting_user)

User's department (users_department)

User's manager (users_manager)

The requesting user fills in because I have the default value set to javascript:gs.getUserID()

Below are the OnLoad and OnChange scripts i have written

function onLoad(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
g_form.getReference('requesting_user', setFields);
}

function setFields(user) {
g_form.setValue('users_manager', user.manager);
g_form.setValue('users_department', user.department);
}

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
g_form.getReference('requesting_user', setFields);
}

function setFields(user) {
g_form.setValue('users_manager', user.manager);
g_form.setValue('users_department', user.department);
}

What am I doing wrong here? 

Thank you in advance for your responses

[Pradeep Sharma]

Hi Matt,

Replace g_form.getReference('requesting_user', setFields); with var user = g_form.getReference('requesting_user', setFields);

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var user = g_form.getReference('requesting_user', setFields);
}

function setFields(user) {
g_form.setValue('users_manager', user.manager);
g_form.setValue('users_department', user.department);
}

 

- Pradeep Sharma

[Matt Nolan1]

Hi  Pardeep Sharma,

It is still not showing up. I adjusted both the onLoad and onChange to add the var user =.

I also attempted to do so while impersonating a user and it had the same behavior.

Thank you

[Pradeep Sharma]

Hi Matt,

Could you please reproduce this on the PDI instance and share the instance URL with me?

- Pradeep Sharma

[Matt Nolan1]

https://dev89700.service-now.com/

UN: admin