Hi Team,
I would like to know if the below requirement is feasible or not. I raised a Hi-Ticket but SNOW confirmed its not feasible. Let me know if anyone has done below kind of requirement:
Upon resolving the incident am sending an email to end-user saying the incident is resolved and few survey emojis are embedded in the email.
These survey emoji is an image with a hyperlink to the ServiceNow survey page. Here if the user selects one of the emoji, I wanted to auto-populate the same emoji in the ServiceNow survey page as below. Let's say the user selects the very good icon I wanted to auto-populate the same icon in the ServiceNow survey page as well.
Let me know if this is feasible, If yes let me know how we can achieve this.
