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How to auto populate survey first question in serviceportal

rahulrockkk
Tera Contributor

‎08-06-2020 01:17 AM

Hi Team,

I would like to know if the below requirement is feasible or not. I raised a Hi-Ticket but SNOW confirmed its not feasible. Let me know if anyone has done below kind of requirement:

Upon resolving the incident am sending an email to end-user saying the incident is resolved and few survey emojis are embedded in the email. 

image

 

These survey emoji is an image with a hyperlink to the ServiceNow survey page. Here if the user selects one of the emoji, I wanted to auto-populate the same emoji in the ServiceNow survey page as below. Let's say the user selects the very good icon I wanted to auto-populate the same icon in the ServiceNow survey page as well.

image

 

 

Let me know if this is feasible, If yes let me know how we can achieve this.

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